For ages 21 and above

fbajee Responsible Gaming Guide

Entertainment should be enjoyable — not stressful. fbajee believes it is important for every player to know their limits and play accordingly.

For persons aged 21 and above only

Why Responsibility Matters

Casino games and sports betting are a source of entertainment for many. But it stays healthy only when done with a plan and within limits. fbajee wants every user to spend their time in a safe environment — one that has fun, but carries no risk of harm to family or finances.

Before using this platform, you should carefully read our Terms and Conditions — all policies on account use, bonuses, and limits are explained in detail there. Responsible gaming does not just mean playing less — it means playing with awareness: keeping to your budget, being mindful of time, and avoiding chasing losses by playing continuously.

Details on the limits you can set yourself at fbajee are provided below. If you have any questions about how these tools work or how to apply them to your account, you will find initial answers in our FAQ section, and our support team is always available on 24/7 live chat.

Tools to Keep Yourself in Control

Every fbajee account comes with the following protective settings. Contact the support team to activate any limit.

Deposit Limit

Set a maximum amount for daily, weekly, or monthly deposits. No funds can be added beyond this limit.

Loss Limit

Decide in advance how much you are willing to lose within a set period. Once the limit is reached, the account will automatically stop betting.

Session Time Limit

Set a time limit on how long you play in one session. When time is up, the system will notify you and, if needed, end the session.

Reality Check Reminder

Pop-up messages will be sent at set intervals during play to remind you how long you have been playing.

Cooling-Off Period

If you feel you need a break for a few days, keep your account closed for a set period. During this time, logging in or betting will not be possible.

Self-Exclusion

If you need a long-term break, activate a permanent or extended self-exclusion. Once activated, the account will be completely inactive.

How do you activate these tools?

Contact our Bengali-speaking support team via fbajee's 24/7 live chat or email — they will help add limits to your account. If you want self-exclusion, simply say "I want to close my account temporarily or permanently" — the process will be completed quickly.

Warning Signs of a Problem

If you notice any of the following behaviours in yourself or someone you know, treat it as a warning sign.

Playing beyond your budget

Spending money beyond your monthly budget, taking loans, or dipping into savings to play — this is a serious signal.

Chasing losses

Placing bigger bets after a loss to try to recover lost money — it is important to break out of this cycle.

Hiding from family

Concealing your gambling from family or close ones, or lying about it.

Anxiety and irritability

Feeling restless, irritable, or anxious when unable to play.

Unable to cut down

Continuing to play for long periods as before, even after deciding to reduce.

Neglecting daily responsibilities

Neglecting work, studies, or family duties to focus on playing.

Check Yourself

Ask yourself the questions below. Answer honestly — this is for your own benefit.

Has any of the following happened in the last 30 days?

1 Have you spent more time or money on gambling than you planned?

2 Have you tried to cut down or stop playing but couldn't?

3 Have you borrowed money or sold something valuable to fund gambling?

4 Has gambling caused tension in your relationships with family or friends?

5 Have you used gambling as a way to relieve stress or distress?

If one or more answers are "yes", it is time to pause. Talk to our support team — they will help without judgment.

Healthy Gaming Habits

Following a few simple rules while playing at fbajee keeps the experience positive at all times. Follow the tips below:

Set a fixed budget before each session and stop when you reach it.
Never continue betting in an attempt to recover lost money.
Avoid playing when you are stressed, tired, or under the influence of alcohol.
See gambling as entertainment, not a source of income.
Do not pull away from spending time with family and friends or from other hobbies.
Review your bank statement from time to time to get an accurate picture of your gambling spending.
Do not allow anyone under 21 to use your account.

Account Security

Keeping your account secure is an important part of responsible gaming. fbajee uses strict security measures to protect your information — to learn more, read our Privacy Policy.

Use a strong, unique password and do not share it with anyone.
Do not share your login details with anyone, whether known to you or not.
If you play from a public device, log out when you are done.
If you notice any suspicious activity on your account, inform support immediately.
Make deposits and withdrawals only from your own account — not through a third party.

Where to Get Help

You are not alone. Asking for help is a sign of courage — not weakness.

fbajee Support Team

Chat in Bengali via live chat and email, 24 hours a day, 7 days a week. Setting limits, cooling-off, or self-exclusion — all can be arranged. Email: [email protected]

Family and Close Ones

Share your feelings and difficulties with a trusted family member. The support of a loved one can help greatly in reducing stress and getting back on the right path.

Professional Counselling

A mental health professional or counsellor can help. Gambling addiction is a recognised mental health condition — seeking treatment is completely normal.

Protection of Minors

fbajee strictly follows a 21+ policy. Only persons aged 21 or above may open an account and play on this platform. Age is verified at the time of account registration.

If you have children or teenagers at home, make sure they cannot access your device or account. Use a PIN lock or password on your device and consider using parental control software on your browser.

fbajee never permits anyone under 18 to play — and if there is any suspicion that someone under 21 has an account, the support team should be informed immediately.

Responsible Gaming FAQ

Answers to common questions about responsible gaming.

It depends on the duration of the self-exclusion. After a short-term cooling-off period ends, the account is reactivated normally. However, for long-term or permanent exclusions, the account will not be reactivated before the set period expires. The support team will explain all options in detail.

Decreasing a limit takes effect immediately. Increasing a limit has a set waiting period — this is intentional, to prevent raising the budget on impulse. The support team will confirm the exact timeframe.

Listen without judgment and encourage them to seek professional help. If needed, inform fbajee's support team — they can take action on the account. Speaking with a mental health counsellor or family therapist may also be helpful.

This is a serious breach of fbajee's terms and conditions. The account may be suspended immediately and related transactions may be cancelled. Every user is responsible for keeping their account secure.

Before self-exclusion is activated, you are given the opportunity to withdraw any eligible balance in the account. The support team will explain the detailed process directly.

Yes. Gambling addiction is a recognised behavioural health condition that can be effectively treated through counselling, Cognitive Behavioural Therapy (CBT), and support groups. Seeking help is the first step.

See these pages for more information.