fbajee's Privacy Policy

fbajee is an online gaming and betting platform operated for users in Bangladesh. We believe that protecting the privacy of your personal information is our core responsibility. This policy primarily describes what types of information fbajee collects about you, for what purposes it is processed, how long it is stored, and what steps we take to protect your rights.

This policy applies to services provided through fbajee's website, mobile application, and all our digital channels. Please read this document carefully before using the service. If you have any questions, contact our support team.

fbajee collects the types of information listed below in order to run its services properly. Each piece of information collected has a specific and lawful purpose.

2.1 Registration and Identity Information

Information you provide when opening an account includes:

• Full name and date of birth (for age verification — the minimum age on fbajee is 21)
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID card or equivalent identity document details (required for KYC verification if applicable)

2.2 Financial Transaction Information

We keep records of financial transactions to process your deposits and withdrawals. This includes details about transaction amounts, times, and payment methods. fbajee handles financial transactions only through bKash, Nagad, and Rocket.

2.3 Device and Browsing Information

Some information is collected automatically to ensure platform security and improve your experience:

• IP address and Device ID
• Browser type and operating system details
• Login time, session duration, and gaming activity logs
• Information obtained from cookies and similar tracking technologies

2.4 Information from Communications

When you contact our support team via live chat or email, the content of that conversation may be stored for the purpose of resolving issues and improving service quality.

fbajee uses the information collected to fulfil the purposes listed below. Each use is necessary for providing the service and is consistent with your interests and protection.

• Account management: Creating, verifying, and maintaining your account.
• Financial transaction processing: Completing deposits and withdrawals securely and keeping transaction records.
• Fraud prevention: Detecting unusual activity and maintaining account security.
• Customer support: Resolving your issues via 24/7 live chat and email.
• Responsible gaming: Analysing gaming-related risks and taking precautionary steps when needed.
• Service improvement: Reviewing user experience to improve the platform and gaming offerings.
• Legal compliance: Storing and providing necessary information in accordance with applicable laws and regulations.

fbajee does not sell your personal information to any third party on a commercial basis. However, for the purposes of operating the service, limited information may need to be disclosed in certain specific cases:

4.1 Payment Processing Services

Necessary information is exchanged with bKash, Nagad, and Rocket to complete financial transactions. This information is used solely to complete transactions and is governed by the respective payment service's own privacy policy.

4.2 Technology Service Providers

fbajee's gaming software providers (such as Evolution, Pragmatic Play, JILI, PG Soft, and Spribe) process limited technical information to operate games on the platform. They also follow appropriate security standards.

4.3 Law Enforcement Authorities

Necessary information may be provided to government authorities pursuant to a court order or legal obligation. In such situations, fbajee provides only the minimum information required.

fbajee takes multiple technical and organisational steps to keep your information secure. Security is one of the core pillars of our platform.

• SSL encryption: All communications on the website and app are encrypted using SSL technology, making it difficult for third parties to read or alter the data.
• Password hashing: Your password is never stored in plain form — it is hashed using an advanced cryptographic method.
• OTP verification: An OTP is sent to your mobile for sensitive actions, preventing unauthorised access.
• Access controls: Among our staff, only authorised individuals can access personal information.
• Audit logs: Logs are kept of all access and changes to the system, helping to quickly identify unusual activity.
• Regular security assessments: Platform security is tested regularly, and any vulnerabilities found are resolved promptly.

fbajee uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that make your experience easier to use.

6.1 Essential Cookies

Without these cookies, the platform will not function properly. Maintaining login sessions and handling deposit and gaming activity depend on these cookies.

6.2 Analytics Cookies

Analytics cookies are used to understand how users are using the platform and to improve the quality of the service. This information is generally collected anonymously.

6.3 Cookie Controls

Cookies can be disabled or deleted from your browser settings. However, disabling essential cookies may disrupt some platform functions.

fbajee retains your information for as long as necessary to provide the service. All information is retained while your account is active. Even after an account is closed, certain information may need to be retained for a set period due to legal obligations.

Financial transaction records are generally retained for an extended period because this information may be needed for financial audits and dispute resolution. Once the specified period has passed, information is securely deleted or anonymised.

Every user registered with fbajee has the following rights regarding their personal information:

• Right to access: You can find out what information we hold about you.
• Right to correction: You can request that incorrect or incomplete information be corrected.
• Right to deletion: In certain circumstances, you can request that your information be deleted (though this may not be fully possible if legal obligations exist).
• Right to restrict processing: You can object to your information being used for specific purposes.
• Right to data portability: You can request that your information be provided in a standard format.

To exercise these rights, contact our support team. On our Responsible Gaming page you will find additional options to control your gaming activity.

fbajee strictly does not provide services to anyone under the age of 21. Our services are explicitly for adults and we actively take steps to prevent minors from registering.

Age is confirmed during account verification. If a minor's account is identified, that account is closed immediately and the associated information is deleted as soon as possible.

fbajee may update this privacy policy when necessary. If there are any significant changes, a notice will be posted on the platform and the "Last updated" date at the top of the page will change.

If you continue using the service after a change, it will be assumed that you have accepted the updated policy. For this reason, it is recommended that you review this page regularly. For more details, see our About Us page.

If you have any questions, concerns, or information requests regarding this privacy policy, contact fbajee's support team. We provide support in Bengali and English 24 hours a day, 7 days a week.