Terms and Conditions

1 General Introduction

These terms and conditions ("Terms") apply to the use of the fbajee platform and all its services. fbajee is an online gaming and sports betting platform operated in Bengali for users in Bangladesh. This document serves as a legal agreement between the user ("you" or "user") and fbajee.

These terms may change from time to time. Continuing to use the site after any changes means you have accepted the updated terms. You should therefore revisit this page regularly. To learn general information about fbajee, please read our About Us page.

2 Definitions and Explanations

The following terms used in these conditions carry specific meanings:

• "Platform" — fbajee's website, mobile app and all associated digital channels.
• "User" or "Member" — a person who has created a registered account on fbajee.
• "Account" — a user's own registered profile through which services are accessed.
• "Balance" — the amount of funds held in a user's account.
• "Bonus" — promotional or reward funds granted by fbajee, which may be withdrawn subject to specific conditions.
• "Wagering Requirement" — the condition that a bonus must be bet a specified number of times before any winnings from that bonus can be withdrawn.
• "Deposit" — the process of adding funds to an account.
• "Withdrawal" — the process of taking funds out of an account.

3 Account Registration

To use fbajee's services, you must first create a valid account. During registration, users must provide accurate and complete information. fbajee reserves the right to close any account where false or misleading information has been provided.

3.1 Number of Accounts

Each individual may operate only one account. Operating more than one account by the same person is strictly prohibited. If multiple accounts are detected, all of them will be closed and the balance may be forfeited.

3.2 Login Credential Security

Your username and password are entirely personal and confidential. Login credentials must not be shared with any third party. Giving control of your account to another person, or using someone else's account, is prohibited. If you suspect your login details have been stolen or accessed without authorisation, you must notify fbajee's support team immediately.

3.3 Identity Verification (KYC)

fbajee may at any time request a national identity card or other documents to verify a user's identity. Withdrawals may be temporarily suspended until verification is complete. The user is solely responsible for the authenticity of all documents submitted.

4 Age and Eligibility

All services on fbajee are exclusively for individuals aged 21 years or older. If someone creates an account on behalf of a minor, or if a person under 21 creates an account themselves, that account will be closed immediately and all deposited funds may be forfeited.

5 Deposits and Withdrawals

5.1 Deposits

The minimum deposit amount on fbajee is ৳200. You can use bKash, Nagad and Rocket to add funds to your account. Providing the correct amount and details when making a deposit is mandatory; fbajee will not be responsible for a failed deposit caused by incorrect information.

5.2 Withdrawals

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 10 to 45 minutes. bKash, Nagad and Rocket can be used for withdrawals. KYC verification must be completed before withdrawing, and any active bonus wagering requirements must be fulfilled before a withdrawal can be made.

5.3 Refunds and Disputes

Once a bet has been placed or a game played, those funds are generally non-refundable. If a transaction is affected by a technical error or an unusual situation, the user may raise a complaint through the support team. fbajee will investigate and take the necessary steps.

6 Bonuses and Promotions

fbajee offers various promotional offers from time to time. All bonuses are subject to specific conditions, and the details of those conditions are provided with each offer.

6.1 Welcome Bonus

The fbajee welcome bonus is a 100% bonus on the first deposit, up to a maximum of ৳20,000. The wagering requirement for the bonus is 25 times the bonus amount. For example: depositing ৳1,000 gives a ৳1,000 bonus, making the balance ৳2,000, and the wagering requirement ৳1,000 × 25 = ৳25,000.

6.2 Bonus Usage Rules

• Bonuses may only be used on designated games or services.
• Winnings from a bonus cannot be withdrawn until the wagering requirement has been met.
• If bonus abuse is detected, the bonus and associated winnings will be cancelled.
• Attempting to claim bonuses through multiple accounts or as a group may result in all associated accounts being closed.
• fbajee reserves the right to change, suspend or cancel any promotion at any time.

7 Prohibited Activities

The following activities are strictly prohibited, and fbajee reserves the right to permanently close accounts where any of these are detected:

1. Creating an account using false or misleading information.
2. Operating an account on behalf of or in the name of another person.
3. Deliberately exploiting any technical error or bug on the platform.
4. Placing bets or playing games using automated software, bots or scripts.
5. Sharing an account or payment method with another user.
6. Participating in match fixing or arbitrage betting.
7. Making threats, harassing others or behaving offensively on the platform.
8. Using funds for money laundering purposes or funds obtained from illegal sources.

8 Privacy and Data Protection

fbajee places the highest importance on protecting users' personal information. Details of how your information is collected, stored and used are provided in our Privacy Policy. By using the site, you are also agreeing to that policy.

All transactions and personal information are kept secure using SSL encryption technology. fbajee never sells or transfers users' personal information to third parties. However, information may need to be provided to authorities where required by law.

9 Responsible Gaming

fbajee believes in responsible gaming. Gaming should be a form of entertainment, not a guaranteed way to earn money. fbajee encourages users to play within their limits. Please visit the relevant page to read our detailed Responsible Gaming Guidelines.

• Users can set deposit limits or time limits for themselves.
• Anyone wishing to take a temporary break can request a self-exclusion.
• If you are having difficulty keeping your gaming habits in check, please contact the support team.
• It is advisable to seek professional help for problem gambling.

10 Account Suspension and Closure

10.1 Suspension by fbajee

fbajee reserves the right to temporarily suspend or permanently close any account for investigation in the following circumstances:

• If any provision of these terms is violated.
• If fraud or money laundering is suspected.
• If unusual betting patterns are observed on an account.
• If KYC verification fails or false documents are submitted.
• At the direction of a legal or regulatory authority.

10.2 Closure by the User

Any user who wishes to close their own account may contact fbajee's support team. The user will be given the opportunity to withdraw any valid balance before the account is closed.

11 Dispute Resolution

If you have any dispute or complaint, please first contact fbajee's customer service team. We provide support in both Bengali and English 24/7 via live chat and email.

When submitting a complaint, please have the following information ready: account username, date and time of the issue, a detailed description of the problem, and the relevant transaction ID (if applicable). fbajee will investigate the complaint and try to provide a resolution within a reasonable time.

12 Changes to Terms

fbajee may partially or fully update these terms at any time. Users will be notified in advance of significant changes via email or through the platform. If a user does not agree with the updated terms, they may close their account. Continuing to use the platform after any changes will be treated as acceptance of the new terms.

If any provision of these terms is found to be invalid or legally unenforceable, all remaining provisions will continue in full force and effect.

13 Contact

If you have any questions or comments about these terms and conditions, please contact fbajee's customer service team:

• 24/7 Live Chat — available within the platform
• Email: [email protected]
• Service languages: Bengali and English

fbajee is committed to maintaining a transparent and honest relationship with its users. These terms are a formal reflection of that commitment.